Peak & Off-Peak

This relates to pricing differences depending on the date and time selected.

Off-Peak is generally Monday through Friday mornings and early afternoons.

Peak is generally evenings and all-day Saturday and Sundays

There are no refunds of tickets for this exhibit.


Ticket Types

There are no refunds of tickets for the exhibit.

Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

VIP Tickets Include
  • Early access to the exhibit
  • Exclusive VIP pre-show magic trick
  • VIP seating
  • VIP souvenir laminate
  • Limited edition poster and souvenir laminate

Experience time: 90 minutes

Guests are asked to arrive 35 minutes before the scheduled start time, to experience pre-show magic.

Premium Tickets Include
  • Limited edition poster
  • Standard admission
  • Premium seating

Experience time: 60 minutes

Guests are asked to arrive 15 minutes before the scheduled start time.

Basic Tickets Include
  • Admission to main show and exhibit
  • Standing room only

Experience time: 60 minutes

Guests are asked to arrive 15 minutes before the scheduled start time.

For further clarification, please read our terms and conditions.


Mask Policy

Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests, regardless of your vaccination status.


What Ages Is Magic Immersive Recommended For?

We recommend Magic Immersive for ages 5 and up. That being said, we do not believe the experience is suitable for children under the age of 3. As such, children under this age will not be admitted.

Please contact us at ticketing@magicimmersive.com if you have any questions.


Ticket Prices

Peak

VIP – $99.99
Premium – $59.99
Basic – $49.99

Off-Peak

VIP – $89.99
Premium – $54.99
Basic – $44.99

Pricing includes a ticketing fee of $6.99 per ticket.

Ticket prices are subject to change.


Prohibited & Permissible Items

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for $2.

Strollers are not permitted within Magic Immersive. This includes children’s wagons and buggies.

Prohibited
  • Backpacks and duffle bags
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Outside food and beverages (including alcohol)
  • Food of any type is not permitted in the gallery
  • Any item deemed by exhibit security or venue management to be inappropriate
  • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
  • Camping chairs
  • Strollers
  • Cameras (still and video)
  • Tripods
Permissible
  • Walkers, mobility scooters, and other mobility aids
  • Service animals

Prohibited items will not be stored by venue management or on-site.

Magic Immersive reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at ticketing@magicimmersive.com for more information.


Accessibility

Exhibit

The front entrance is accessible. It is on the same level as the sidewalk, at street level.

Our exhibit is located on the 3rd and 4th floors, which are reached via two elevators. Both floors are wheelchair accessible. There is an elevator available to move between floors, otherwise the floors can be accessed via a flight of stairs. An attendant will be on-site to assist.

Bathrooms

Bathrooms are located on the 4th floor.

Parking

ADA and paid parking are available on a first-come, first-served basis. There is elevator access to the venue.

Sensory Advisory

This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

Masks

Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests, regardless of your vaccination status. We do not make exceptions for those with exemptions at this time, face shields are not allowed.

Service Animals

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals.

Seating and Mobility Aids

VIP and Premium tickets come with seating in each room. Basic tickets are standing room only.

Wheelchairs, walkers, and scooters are all permitted. We presently do not have any mobility aids available for rent on site.


I want to change the name on my tickets

The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.


I want to upgrade/downgrade.

Please contact us at ticketing@magicimmersive.com to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!


I need to reschedule

To reschedule your tickets, please visit our Change of Date Request page.

Dates and tickets are subject to availability. Requests must be made a minimum of 48 hours prior to your scheduled attendance time.

Please note there is a $9.99 rescheduling fee per ticket in addition to any price differences between tickets.

Last-minute Change of Date requests will not be honored.